How do I set up the WellHeater?

Plug it into a standard wall outlet, press the power button on the unit or the remote, then set a temperature or a timer. There is nothing to assemble and nothing to install.

Where can I buy the genuine WellHeater?

Only from this official website, getwellheater.net. Units sold elsewhere are copies: they skip the antimicrobial filter and the tip-over cut-off, and they are not covered by our guarantee or warranty.

What payment methods do you accept?

All major credit and debit cards, plus the wallet options your device offers at checkout, such as Apple Pay and Google Pay. Prices are charged in US dollars.

Is my card information safe?

Yes. Payment is handled entirely by our payment processor on an encrypted connection. Card numbers never reach our servers and we cannot see or store them.

Why are prices in US dollars?

We ship worldwide from one store, so we price in one currency. Your bank converts at its own rate on the day; the amount you see at checkout is the amount charged in USD.

How many heaters should I order?

One per room you want warm at the same time. Most customers take the 3-pack for a bedroom, a living room and a home office, because the per-heater price drops as the pack size rises.

Can I change or cancel my order after paying?

Email support as soon as possible. If the parcel has not been dispatched we can change the address or cancel it outright. After dispatch, the 30-day money-back guarantee covers you instead.

Will I get an order confirmation?

Yes, by email immediately after payment, with your order number. A second email follows with the tracking link when the parcel leaves.

How long does delivery take?

Orders are dispatched within 1 business day. Delivery is typically 3-7 business days in the US, UK, Ireland, Canada, Australia and New Zealand, and 5-10 business days across Europe.

Yes. Free tracked shipping on every order, with no minimum spend, to every country we ship to.

Which countries do you ship to?

The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand and most of Europe including Germany, France, the Netherlands, Belgium, Spain and Italy.

Will I have to pay import duty or customs charges?

No. Orders are fulfilled from within your region where possible, and any duties are covered by us. The price at checkout is the total you pay.

Can I track my parcel?

Yes. A tracking link is emailed the moment the parcel is dispatched, and it updates through to delivery.

What if my parcel is late or does not arrive?

Email support with your order number. We chase the carrier, and if a parcel is confirmed lost we send a replacement or refund you in full — details are on the shipping page.

Can I ship to a different address from my billing address?

Yes. Enter the delivery address at checkout; the card's billing address does not have to match.

Do you deliver to apartments, PO boxes and rural addresses?

Apartments and rural addresses, yes. PO boxes are not reliable for tracked parcels, so please give a street address.

The heater, the wireless remote control, the mains cable and a printed quick-start guide. No tools and no assembly.

How much power does it use?

800 watts on the high setting, which is 0.8 kWh an hour. The low setting draws less, and the thermostat cuts the element off entirely once the room is at temperature.

How fast does it heat a room?

Warm air leaves the grille in about 60 seconds. A small closed bedroom or office feels comfortable in roughly 10-25 minutes depending on insulation and starting temperature.

How big a room will it heat?

Up to roughly 130 square feet (12 m²) with the door closed. It is a zone heater for one occupied room, not a replacement for central heating and not suitable for an open-plan floor.

Can it heat a whole house?

No, and we would rather say so before you order. One 800W unit heats one room. Heating several rooms means one heater per room.

Does it have a thermostat?

Yes. Set your target temperature and the element switches off when the room reaches it, then back on when it falls — which is what keeps the running cost down.

Does it turn itself off once the room is warm?

The thermostat switches the heating element off at your set temperature and the unit keeps monitoring the room. To have it stop completely, set the built-in timer.

How does the timer work?

Set it in hourly steps from the unit or the remote and the heater shuts down when the time is up, after a short fan cool-down. It is the right way to use it overnight or before you leave the house.

There is a soft fan hum, quieter than a laptop fan. Most people stop noticing it within a minute, and it does not disturb sleep, video calls or study — but it is not silent.

Does the remote need batteries?

Yes, standard coin-cell batteries, and a set is supplied in the box.

Does it dry out the air or the room?

It warms air rather than removing moisture. It is not a dehumidifier and it will not fix a damp room.

Does it smell when first switched on?

A faint warm smell on first use is normal as manufacturing residue burns off the plates. It goes within the first few minutes and should not return.

Can I use it with an extension lead?

No. Plug it straight into a wall outlet. Heaters draw high current, and extension leads and power strips are the most common cause of overheating with any electric heater.

Will it work on my country's voltage?

Yes. Units are supplied with the correct plug and voltage rating for the delivery country you enter at checkout.

What does it cost per hour to run?

About $0.14 an hour at 800W and the US average rate of $0.17/kWh. In practice it is less, because the thermostat cycles the element off once the room is warm.

What does it cost per month?

Running a full eight hours a day at $0.17/kWh works out at roughly $1.09 a day, about $33 a month. Four hours an evening is about half that. The calculator on the running costs page uses your own rate.

Will it actually lower my heating bill?

Only if you turn the main heating down while you use it. It is cheaper to heat one occupied room than a whole house, and that is where the saving comes from. Run it on top of unchanged central heating and your bill will rise.

Is it cheaper than gas central heating?

Per unit of heat, gas is usually cheaper than electricity. Per evening, heating one room electrically is normally cheaper than heating an entire house with gas. Which wins depends on how many rooms you were heating, and for how long.

Is it safe to leave running while I sleep?

We do not recommend leaving any electric heater unattended overnight. Use the timer so it warms the room and shuts itself down.

What happens if it gets knocked over?

A tip-over switch cuts power immediately. There are no exposed heating elements, and the outer casing is heat-proof and stays cool to the touch.

What if something blocks the air intake?

Overheat protection shuts the element down before the temperature can climb, and the fan runs on to cool the plates. Keep at least three feet clear in front of the grille.

Is it safe around children and pets?

The housing stays cool to the touch and the element is fully enclosed, but it is still a heater. Keep it on a hard level floor, out of walkways, and supervise young children and pets in the room.

Can I use it in a bathroom?

Not where it could be splashed or sit in steam. It is not rated for wet locations. A dry hallway or bedroom is the right place for it.

Can I use it in a caravan, RV, tent or shed?

In a caravan, RV, insulated cabin or workshop with mains power, yes. Not in a tent, and not anywhere without a proper mains outlet.

Will it trip my circuit breaker?

800W is well within a normal household circuit. Problems come from running several heaters, a kettle and a microwave on the same circuit at once, or from using an extension lead.

Unplug it, let it cool, then vacuum the intake filter and grille about once a month. Wipe the housing with a dry cloth. Never use water or solvents on the unit.

Does it need servicing?

No. There are no serviceable parts inside and nothing to replace. Monthly cleaning of the filter is the only maintenance.

What is the return policy?

A 30-day money-back guarantee from the day it is delivered. Contact support within those 30 days, return the unit, and the product price is refunded in full.

Who pays for return shipping?

Faulty or damaged units are returned at our cost. For a change of mind, return postage is the customer's, and the product price is refunded once the unit reaches us.

How long does a refund take?

Refunds are issued once the returned unit arrives, and usually reach your card within 3-5 business days depending on your bank.

What does the warranty cover?

A 12-month warranty against manufacturing faults as standard, with a faulty unit replaced free of charge. Normal wear, accidental damage and misuse are not covered.

Can I extend the warranty?

Yes. A 3-year protection plan with priority dispatch can be added with one tick at checkout, and it costs far less than a replacement.

My heater has stopped working — what should I do?

Unplug it, let it cool for ten minutes, check the filter and grille are clear, then try a different wall outlet. If it still will not run, email support with your order number and we will arrange a replacement under warranty.

How do I contact a real person?

Email our support address from the contact page. A person replies, usually within one business day, seven days a week.

WellHeater questions, answered

WellHeater product teamPublished September 15, 2026Updated September 15, 2026Checked against the current product specification

Everything customers ask before ordering — ordering and payment, delivery, what the heater does and does not do, running cost, safety, returns and the warranty. Answered plainly, including the parts that are not a selling point.

Key takeaways

The WellHeater is an 800W plug-in ceramic heater for one occupied room of up to roughly 130 sq ft (12 m²). It is a zone heater, not a replacement for central heating.
Orders are dispatched within 1 business day with free tracked shipping: typically 3-7 business days in the US, UK, Canada and Australia, and 5-10 business days across Europe.
At 800W it costs about $0.14 an hour to run at the US average rate of $0.17/kWh — and less in practice, because the thermostat switches the element off once the room is at temperature.
Safety is automatic: tip-over cut-off, overheat protection, a cool-touch housing and a cool-down cycle, with nothing to configure.
Every order from this official store is covered by a 30-day money-back guarantee and a 12-month warranty, extendable to 3 years at checkout.
Buy only from getwellheater.net — copies sold elsewhere skip the safety cut-off and the antimicrobial filter, and carry no guarantee from us.

Genuine WellHeater plug-in ceramic heater with its remote and retail box — wellheater faq

The short answer

The WellHeater is a compact 800W ceramic heater that plugs into a standard wall outlet. It has a thermostat, a timer, two heat settings and a wireless remote, and it is designed to make the room you are actually sitting in comfortable within minutes so the main heating can come down. There is nothing to assemble and nothing to install.

Most of the questions below fall into six areas: how ordering and payment work, how fast delivery is and where we ship, what the heater realistically does, what it costs to run, how safe it is, and what happens if you change your mind. If your question is not answered here, email our support team and a real person replies, usually within one business day.

Ordering, payment and the official store

There is one place to buy the genuine WellHeater with our guarantee attached, and that is this website. Checkout sits on the home page: choose a pack, enter your delivery details and pay on the same screen. Card details are handled by our payment processor and never touch our servers — we never see or store a card number.

Multi-packs exist because most households want more than one room warm, and the per-heater price falls as the pack size rises. The current official-store price for every pack is always shown on the order form, with the per-heater figure next to it so you can compare honestly. We do not run fake countdown timers, and the price you see is the price charged.

If a site other than getwellheater.net is selling something that looks like a WellHeater, read is the WellHeater a scam or legit before ordering. Counterfeits are the single biggest cause of bad experiences with this product.

Delivery, tracking and where we ship

Every order is dispatched from the nearest fulfilment centre within 1 business day, and shipping is free on all orders with no minimum. You get a tracking link by email as soon as the parcel leaves. Full details, including what happens if a parcel is delayed or goes missing, are on the shipping page.

Typical delivery times after dispatch (free tracked shipping on every order)
Destination	Typical delivery	Import duty
United States	3-7 business days	None to pay
United Kingdom and Ireland	3-7 business days	None to pay
Canada	3-7 business days	None to pay
Australia and New Zealand	3-7 business days	None to pay
Germany, France, Netherlands, Belgium	5-10 business days	None to pay
Rest of Europe	5-10 business days	None to pay

WellHeater touch controls and digital thermostat display — wellheater faq

What the heater does — and what it does not

The WellHeater warms the air in one room quickly. Warm air leaves the grille in about 60 seconds, and a small closed bedroom or office is comfortable in roughly 10-25 minutes depending on insulation and how cold it started. How the WellHeater works explains the ceramic element in plain English.

What it will not do, and we would rather say so before you order: it will not heat an open-plan floor, a whole house, or an uninsulated garage. 800W is a zone heater. It will not dry out a damp room, it is not a dehumidifier, and it is not silent — there is a soft fan hum, quieter than a laptop fan, that most people stop noticing within a minute. If any of those are what you need, this is the wrong product and we would rather you did not buy it.

Room size, placement and getting the best result

Placement changes the result more than any setting. Put the heater on a hard, level floor with at least three feet of clear space in front of the grille, away from curtains and bedding, and pointed across the room rather than into a wall. Close the door. Give it a ten-minute head start before you sit down.

Where it works well and where it struggles
Situation	Result
Bedroom, 60-90 sq ft, door closed	Works very well as the only heat source
Home office or study, 80-120 sq ft	Works well; run it 10 minutes before you sit down
Small lounge up to 130 sq ft	Comfortable top-up warmth; keep the door shut
Caravan, RV or insulated cabin	Works well where mains power is available
Open-plan living or dining space	Warms your immediate area only
Uninsulated garage or workshop	Not recommended — heat escapes faster than it is made

Running cost and electricity

At full power the WellHeater draws 800W, which is 0.8 kWh an hour. At the US average rate of about $0.17/kWh that is roughly $0.14 an hour, about $0.55 for a four-hour evening, and around $1.09 a day if it ran a full eight hours. In practice the figure is lower, because the thermostat cuts the element once the room is at temperature.

It saves money only in one way: by letting you turn the main heating down while you heat the room you are in. Run it in addition to a house-wide thermostat at the same setting and your bill will go up, not down. Running costs has a calculator where you enter your own electricity rate and hours, plus cost tables for the US, UK, Ireland, Canada, Australia, France and Germany.

Safety, certification and everyday use

Every safety feature is automatic. A tip-over switch cuts power the instant the unit is not upright, overheat protection shuts the element down if airflow is blocked, the ceramic element is fully enclosed with no exposed hot wire, the housing stays cool to the touch, and the fan runs on briefly after shutdown to cool the plates.

The sensible habits are the same as for any electric heater: plug it straight into a wall outlet rather than an extension lead or power strip, keep it clear of curtains, bedding and furniture, do not use it in a bathroom where it could be splashed, and do not leave it running unattended overnight — use the timer instead. Cleaning takes a minute: unplug, let it cool, and vacuum the filter and grille monthly. The manual covers the controls in full.

Returns, refunds and the warranty

Every order from this store carries a 30-day money-back guarantee from the day it is delivered and a 12-month warranty against faults, which you can extend to 3 years at checkout. Contact support, get a return address, and the product price is refunded once the unit is back with us.

Cover at a glance
Cover	Length	What it means
Money-back guarantee	30 days from delivery	Changed your mind or it does not suit the room — full refund of the product price
Standard warranty	12 months	Manufacturing faults replaced free, with no charge for the replacement
Extended protection	3 years	Optional add-on taken at checkout, with priority dispatch
Support response	Usually 1 business day	Email replies from a real person, seven days a week

WellHeater at a glance

Verified WellHeater specification
Detail	Specification
Heating type	PTC ceramic convection
Room coverage	Up to 130 sq ft / 12 m²
Time to warm	About 60 seconds
Controls	Touch panel + wireless remote
Timer	Built-in auto shut-off timer
Safety	Tip-over cut-off, cool-touch housing, cool-down mode
Filter	Washable antimicrobial dust filter
Power	Standard household wall outlet
Warranty	12 months + 30-day money-back guarantee

Questions we have not answered here? Email support@getwellheater.net — or read our shipping, returns and warranty terms in full.

The verdict

If you want one room warm fast without heating the whole house, and you are willing to turn the main thermostat down while you use it, the WellHeater does exactly what it says: warm air in about a minute, a comfortable small room in ten to twenty-five minutes, and a running cost of roughly fourteen cents an hour at the US average rate.

If you need to heat an open-plan floor, a large or uninsulated space, or you are hoping to add it on top of your existing heating and still see a smaller bill, it is not the right product. Ordering from this store gives you 30 days to find out in your own home, with the product price refunded if it is not right. Check today's availability and pricing.

Frequently asked questions

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