WellHeater warranty

The 12-month cover, in writing

Every WellHeater bought from getwellheater.net is covered for 12 months from the date of delivery against manufacturing defects — faults that are down to how the unit was built, not how it was used. This cover applies automatically; there is nothing you need to register or activate.

What is covered

• Heating element, fan and internal electronics failing under normal household use.
• Faulty touch controls, display or digital thermostat.
• A remote control that stops working within the warranty period.
• Manufacturing defects present from new that only become apparent after a few weeks of use.

What is not covered

The 3-year protection plan

If you would rather not think about it again, you can add a 3-year protection plan at checkout that extends your cover from the standard 12 months to 3 years from delivery, on the same terms as the standard warranty above. This is optional and shown as a checkout add-on — it does not change anything about the 30-day money-back guarantee, which is included regardless.

How to make a claim, step by step

1. Email support@getwellheater.net with your order number and a description of the fault — when it started and what you were doing when it happened.
2. Attach a short video or photo if the fault is visible or reproducible; this is the single biggest thing that speeds up a claim, since it usually lets us confirm the fault without a back-and-forth.
3. We will confirm within one business day whether the fault is covered.
4. Once confirmed, we will repair, replace or refund the unit at our discretion, whichever gets you a working heater fastest.

Replacement vs repair

For most electronics faults of this kind, sending a replacement unit is faster for you than arranging a repair and return shipment, so a replacement is the usual outcome. We reserve the option to repair instead where that is a better fit for the specific fault, and either way you are not left without a working heater for longer than necessary.

Warranty and the 30-day guarantee, side by side

These two policies run at the same time, not one after the other. In the first 30 days after delivery, you are covered by both: the 30-day money-back guarantee lets you return the heater for any reason, including simply not liking it, while the warranty covers manufacturing defects specifically. After day 30, the money-back guarantee ends and the warranty continues to cover defects for the rest of its 12 months (or 3 years, with the protection plan).

Safe use protects your warranty

Plug the heater directly into a wall outlet rather than a daisy-chained extension lead, keep at least 3 feet of clear space in front of it, never cover it, and keep it away from water. Following these keeps both you and your warranty claim straightforward. This warranty is in addition to, and does not reduce, your statutory consumer rights.

What to send with a claim

A clear video showing the fault (a rattling fan, a display that will not light, a remote that does not respond) or a photo of a visible defect is usually enough to confirm a claim without needing the unit back first. For anything unclear from a video, we may ask you to ship the unit to us for inspection, in which case we will cover that shipping cost.

Common warranty questions

Does the warranty cover accidental damage?

No. The 12-month warranty covers manufacturing defects under normal household use. Accidental damage, drops and liquid exposure are not covered.

Can I extend the warranty?

Yes. A 3-year protection plan can be added at checkout, extending cover well beyond the standard 12 months.

Do the warranty and the 30-day guarantee overlap?

They run alongside each other. The 30-day money-back guarantee covers the first 30 days for any reason, including simply changing your mind. The 12-month warranty covers manufacturing defects for the full year, including that first month.

Still unsure? Check the full FAQ, read about whether WellHeater is legit, or email support@getwellheater.net with any question before you place an order.