Shipping information

Where we ship

We ship the WellHeater to the United States, Canada, the United Kingdom, Ireland, the countries of the European Union, Switzerland, Australia and New Zealand. Every order ships with the correct plug for its destination country — see the plug guide below — so there is no need to buy a separate adapter.

Delivery estimates by region

Estimates are counted from dispatch, not from order time, and can run a little longer during peak winter weeks, national holidays, or local carrier delays that are outside our control. See our full bundle pricing to compare single, two-pack, three-pack and four-pack orders — shipping is free on all of them.

Dispatch and cut-off times

Orders placed before 2pm on a business day are usually packed and handed to the carrier the same day. Anything placed after 2pm, or over a weekend or public holiday, goes out on the next business day. You will receive an order confirmation email immediately, and a separate email with a tracking link as soon as the carrier scans the parcel — usually within a few hours of dispatch.

Tracking your order

Every order is sent with tracked shipping at no extra charge. The tracking link shows the parcel's progress through the carrier network and an updated estimated delivery date. If tracking has not updated for more than five business days, email us and we will chase it with the carrier on your behalf.

Shipping cost

Free, on every bundle, to every country we ship to. There are no handling fees or hidden charges added at checkout — the price you see on the pricing page is what you pay for the product itself.

Customs, duties and import charges

Sales tax or VAT that applies in your country is calculated and shown at checkout before you pay. Depending on where you live and the value of your order, your country's customs authority may also apply its own import duty or handling fee when the parcel arrives — this varies by country and can change without notice, so we cannot promise there will never be a charge. If you are unsure how your country treats imported parcels of this value, it is worth checking with your local customs office before you order, or contact support@getwellheater.net and we will tell you what we know for your destination.

Delayed or lost parcels

Most parcels arrive within the windows above. If yours is running late, first check the tracking link for a status update — many "delays" are simply a parcel waiting at a local depot before the final delivery attempt. If your tracking has stopped moving, or the estimated window above has passed with no update, email support@getwellheater.net with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, send a free replacement or a full refund.

Address changes and PO boxes

Spotted a typo in your delivery address? Email us as soon as possible — we can usually amend it if the order has not yet been dispatched, but once a tracking number exists we can no longer change the destination. We can deliver to PO boxes and most parcel lockers in countries where the local postal carrier supports them; if you are unsure whether yours does, ask before you order.

Peak-season and weather delays

Carrier networks slow down during the last few weeks of the year and around major public holidays in each country, and severe winter weather can ground flights or close depots for a day or two. When that happens, the ranges above can stretch by a few extra days even though your parcel is moving normally through the network. Tracking will still update as the parcel clears each stage, so check that link before assuming something has gone wrong.

Multiple items in one order

Two, three and four-packs ship together in a single parcel wherever possible, so you should not expect separate tracking numbers or staggered deliveries for a multi-pack order. If we ever do need to split a shipment, we will email you with tracking for each part.

Plug type by country

Questions before or after ordering

Email support@getwellheater.net with your order number as soon as possible for anything shipping related. For returns once your order has arrived, see our returns and refunds policy, or check the FAQ and is WellHeater legit pages if you are still deciding whether to place an order.